Common Questions.

Everything you need to know about booking, security protocols, and managing your services.

How fast can I get a provider?

For instant bookings, our system automatically routes the nearest available provider to your location. Typically, a verified professional arrives at your door within 15 to 20 minutes of request confirmation.

How do you vet your providers?

Every provider undergoes a mandatory 5-stage verification pipeline: phone OTP, NIN verification against the government NIMC database, BVN and bank account matching, a two-guarantor check, and a live face liveness check. Providers who complete all 5 stages receive the AZAP Verified badge.

What happens if I need to reschedule?

You can reschedule directly in the app at any time. Note that cancellations made within 24 hours of your scheduled start time may incur a standard cancellation fee to compensate the dispatched provider.

How does the PIN code check-in work?

Your provider shares a unique 4-digit PINCode with you upon arrival, which you confirm in the app. This immediately creates a non-repudiable, GPS-backed record of entry for your security logs.

Are chemicals and equipment included?

Yes. For standard and deep cleaning services, our providers bring enterprise-grade sanitization gear and cleaning materials. You don't need to supply anything unless you have specific material preferences.

How do I pay for the service?

All transactions are secured digitally within the AZAP ecosystem. No cash is exchanged at the door. We hold the authorized payment and only release funds once completion is cryptographically logged by the provider.