Privacy Policy.

1. Who we are

AZAP is a service operated by AZAP Operations Limited, a company registered in Nigeria. We introduce people who need work doing to independent tradespeople and household professionals, and coordinate that work by telephone.

For the purposes of the Nigeria Data Protection Act 2023, AZAP Operations Limited is the data controller for the information described in this policy. That means we decide what is collected and why, and we are answerable for it.

2. What this policy covers

This policy covers the AZAP website, the bookings taken through it, and the telephone service run around those bookings. It also covers the information we collect from professionals who work through AZAP.

We have written it against what our systems actually store. Where we do not do something a policy of this kind usually claims, we say so rather than leaving the impression that we do.

3. Whose information we hold

Four groups of people: customers who make a booking; professionals who take work through us; guarantors named by a professional; and visitors to this website.

The third group matters and is easy to overlook. A guarantor is a person named by somebody else. They did not fill in a form and may not know a company holds their details. Section 6 sets out what we hold about them and what they can ask us to do.

4. What we collect from customers

When you make a booking: your name; the telephone number you want us to call; the address of the job; whatever you tell us about the work; and an email address only if you choose to give one, which is optional.

We also record timestamps for when a booking was made, confirmed, dispatched and completed, which pro was sent, and what was agreed on the call.

We store a one-way cryptographic hash of the IP address a booking was submitted from. This lets us stop the form being flooded. It is not the address itself and cannot be reversed into one.

If you write to us through the contact form, we receive what you put into it.

We do not collect from customers: any account or password, because there are no accounts; any card or bank details, because no money passes through AZAP; or your device location.

5. What we collect from professionals

Before a professional can take work through AZAP we collect and hold: their National Identity Number and a scan of the identity document; bank account details in their own name; the name and telephone number of a guarantor; and a photograph of them. We also hold their name, telephone number, the trades they work in and the area they cover.

This is the most sensitive information in our systems and we treat it accordingly. Identity documents and photographs are held in restricted storage, separate from ordinary booking records.

We use it to establish that a professional is who they say they are, that they can be traced and vouched for, and to tell a customer honestly what has been checked. We do not publish a professional's NIN, bank details, guarantor or document scans to customers or to anyone else.

A professional may also submit a NIN as a customer, where they use the service in that capacity.

6. What we collect about guarantors

When a professional names a guarantor, we hold that guarantor's name and telephone number, and we may telephone them to confirm they vouch for the professional.

We ask professionals to tell their guarantor before naming them. We cannot guarantee that they do.

If you have been named as a guarantor and would rather not be, contact us and we will remove your details. You do not need an account, a reference number, or a reason. We should say plainly that this removal is currently done by hand on request rather than by an automated process.

7. What we collect from website visitors

Almost nothing. This website sets no cookies and carries no analytics, tag manager, advertising pixel or third-party tracker of any kind.

As with any website, our host receives the technical information your browser sends in order to serve a page, including your IP address. Everything else the page needs — typefaces, images, scripts — is served from this domain, so opening a page sends nothing to anybody else.

8. Why we hold it, and on what basis

To provide the service you asked for. Calling you back, telling a pro where to go, checking the work was done. Basis: performance of a contract, and your request.

To verify professionals. Establishing identity, traceability and a personal reference before anyone is sent into a home. Basis: our legitimate interest, and the interest of every customer, in knowing who is being sent.

To keep a record of each job. Who was sent, when, and what was agreed, so a dispute can be settled on evidence. Basis: legitimate interest.

To prevent abuse. The hashed IP address exists only to stop the booking form being flooded. Basis: legitimate interest.

To comply with the law where we are required to.

We do not use your information to build a profile of you, to make automated decisions about you, or for advertising.

9. Who else receives it

We do not sell personal information to anyone, ever.

The pro we send you receives your name, address, telephone number and a description of the job. They cannot do the work without it.

You receive the pro's name and telephone number so you know who is coming.

Supabase hosts the database and server functions the booking is stored and processed on.

Resend delivers the internal email telling whoever is dispatching that a booking has come in.

Web3Forms delivers contact form messages, and only sees them if you use that form.

Vercel hosts this website and handles the request when you load a page.

That is the complete list. Nothing else on this site contacts a third party — the typefaces are served from our own domain rather than from Google Fonts, so no request leaves here simply because you opened a page.

We may also disclose information where the law requires it, to establish or defend a legal claim, or as part of a sale or reorganisation of the business.

10. Where it is processed

The services listed above are operated by companies outside Nigeria, so your information may be stored and processed abroad.

Where the Nigeria Data Protection Act requires a lawful basis for a cross-border transfer, we rely on the transfer being necessary to provide the service you asked us for. We are working to record and publish the specific location our database is hosted in, and this section will say so once confirmed.

11. How long we keep it

We keep booking records for as long as they are useful for running the service and settling any dispute about a job, and professional verification records for as long as that professional works through AZAP.

We do not currently operate an automatic deletion schedule. We would rather tell you that than publish a retention period we do not enforce. Establishing one is work we know we owe you.

You can ask us to delete your information at any time, and we will, subject to anything we are legally required to keep.

12. How we protect it

Access to customer and professional records is restricted to the people who run the service, and enforced by the database itself rather than by convention: our systems refuse requests for records the requester is not entitled to, rather than relying on an application to ask politely.

Identity documents and photographs sit in restricted storage. Card and bank payment details never reach us at all, because no money passes through AZAP.

No system is perfectly secure, and we will not claim ours is. What we can say is that we have deliberately reduced what there is to lose: no passwords, no card data, no location history.

13. If something goes wrong

If a breach occurs that is likely to put your rights at risk, we will notify the Nigeria Data Protection Commission as required and tell affected people directly, describing what happened, what it means for you, and what we are doing about it.

If you believe your information has been exposed, tell us at admin@getazap.com and we will investigate.

14. Your rights

Under the Nigeria Data Protection Act 2023, which is the law that applies to us, you can: ask what we hold about you and get a copy; have inaccurate information corrected; ask us to delete it; object to how we are using it; ask us to restrict how we use it; withdraw consent where we relied on it; and complain to the Nigeria Data Protection Commission.

These rights apply whether you are a customer, a professional, or a guarantor who never asked to be named.

If you are reading this from the European Union or United Kingdom, California, or Brazil, the equivalent rights under the GDPR, the CCPA and the LGPD are available to you on request. We do not sell personal information under any of them.

15. How to exercise your rights

Write to admin@getazap.com from any address, or tell us on the telephone. You do not need an account or a reference number.

We will take reasonable steps to confirm it is really you before we act, which usually means asking about a booking only you would know about. We will respond within 30 days and tell you if we need longer.

We do not charge for this.

16. Complaining to the regulator

If you are not satisfied with how we have handled your information or your request, you can complain to the Nigeria Data Protection Commission. You do not have to come to us first, though we would prefer the chance to put it right.

17. Cookies and tracking

This website sets no cookies. There is no analytics, no tag manager, no advertising pixel and no third-party tracker on it.

It stores nothing in your browser either — no local storage, no session storage, no fingerprinting. Close the tab and there is no trace of you on the device.

This is why you have not been shown a cookie banner. There is no consent to collect, because there is nothing to consent to. A banner here would be theatre.

That is a deliberate choice rather than an oversight, and if it ever changes this section changes first and before the tracking starts.

18. Marketing

We do not send marketing messages to customers. The calls and messages you receive are about your booking.

If you leave your email address on our homepage asking to be told when we reach your city, we use it for that and nothing else, and you can ask us to remove it at any time.

19. Telephone calls

This service runs on telephone calls: we call to confirm a booking and again afterwards to check the work was done.

We do not record these calls. We do write down what was agreed, and that written record forms part of the booking.

20. Children

AZAP is not intended for anyone under 18 and we do not knowingly collect information about children. If you believe we have, tell us and we will delete it.

21. Changes to this policy

We may update this policy. The date at the top is the date of the last real change, not the date the page was last published.

Where a change materially affects how we use information we already hold, we will say so here before it takes effect.

22. Contact

Privacy questions, access requests, corrections and deletions: admin@getazap.com

Anything else: support@getazap.com

You can also reach us through our contact page.